We hope you’re happy with your purchase, if you decide it isn’t right for you, you can return or exchange unwanted items within 30 days of purchase. Please note that all refunds will be made back to the original payment method.
Please note, items must:
Be unused and in their original condition (including all packaging and tags intact)
Have proof of purchase such as receipt or order confirmation.
Our return address is Unit 2A, Peckfield Business Park, Phoenix Avenue, Micklefield, Leeds, LS25 4DY
Faulty Items
If any item that we deliver to you arrives damaged or faulty, we will happily replace or refund it.
Refunds and replacements – Please note that we will only refund the delivery charge if the whole order is damaged or faulty. Please contact us to organise a refund or replacement within 30 days of receipt. You can contact support team by email sales@buymouse.com
Refunds
The time to receive a refund depends on when and how an item was returned.
Refunds for online purchases: how long do they take?
The time it takes to get your refund depends on when we receive the item at one of our stores or store support sites. Here’s how it works:
In-store returns : 3 days depending on your card provider
Free UK Delivery returns: 5 days once the items arrives at our store.