This page (together with the documents referred to on it) sets out the terms and conditions on which we supply the product(s) listed on our website. Please read these terms and conditions carefully before ordering any product(s). By ordering any product(s), you agree to be bound by these terms and conditions.
YOUR DATA.
BuyMouse is operated by NORTH HOME LTD. When you shop with us, and purchase any product or service offered and this may include any or all of the following; name, address and order details, email address and telephone number. This data is used for experience, analytics and marketing purposes only. Such services could include, but are not limited to; user journey and site analytics, reviews platforms, marketing mailings and newsletters, service emails and safety and product recall information.
DELIVERY TIMESCALES.
BuyMouse will deliver all purchased goods within a window of 3 working days.
Local Pickup
Local Pickup is available on selected products from our main store. We will email you when your order is ready for collection. We will hold your order for 14 days. If your order is not collected within this time your order will be refunded.
When collecting your order from our main store you must bring a form of identification with you; the payment card used for the order or a current photographic drivers license or passport. Without a form of ID we are unable to release your order.
INFORMATION ABOUT US
https://buymouse.com/ (this site) is operated by NORTH HOME LTD. NORTH HOME LTD is registered in the U.K. (company number 12369971) and our registered business address is 91 Vesper Road, Leeds, England, LS5 3QY
SERVICE AVAILABILITY
This site is only intended for use by, and orders will only be accepted from, residents of the United Kingdom of Great Britain and Northern Ireland. We cannot commit that product(s) supplied are suitable for use in any other regions.
PLACEMENT AND PROCESSING OF ORDERS
If you wish to buy product(s) through this site then you should follow the procedure specified in this site.
After placing an order, and once payment has been authorised, you will receive a sales confirmation via email acknowledging that your order has been received by our store.
Acceptance of your order will be made which confirms that the product(s) you have ordered are available for delivery.
The contract between you and BuyMouse will only be formed when a sale confirmation is sent to you and payment has been received.
CANCELLATION
Returns Policy
We hope you’re happy with your purchase, if you decide it isn’t right for you, you can return or exchange unwanted items within 28 days of purchase. Please note that all refunds will be made back to the original payment method.
Please note, items must:
Be unused and in their original condition (including all packaging and tags intact)
Have proof of purchase such as receipt or order confirmation.
Our return address is Unit 2A, Peckfield Business Park, Phoenix Avenue, Micklefield, Leeds, LS25 4DY.
Faulty Items
If any item that we deliver to you arrives damaged or faulty, we will happily replace or refund it.
Refunds and replacements – Please note that we will only refund the delivery charge if the whole order is damaged or faulty. Please contact us to organise a refund or replacement within 30 days of receipt. You can contact support team by email sales@buymouse.com
Refunds
The time to receive a refund depends on when and how an item was returned.
Refunds for online purchases: how long do they take?
The time it takes to get your refund depends on when we receive the item at one of our stores or store support sites. Here’s how it works:
In-store returns: 3 days depending on your card provider
Free UK Delivery returns: 5 days once the items arrives at our store.
PRICE
The price of any product(s) will be as quoted on this site from time to time, except in cases of obvious error. These prices include VAT but exclude delivery costs and any other additional services you may have opted for e.g installation, old product disposal etc.
PAYMENT
All payments must be in UK Pounds Sterling.
GOVERNING LAW
These terms are governed by the laws of England and Wales and any dispute or claim arising in connection with these terms or the contract between us shall be dealt with by the courts of England and Wales.